Last Updated: February 23, 2025
At EmailMarketingBuzz, we take pride in delivering high-quality email marketing services to our clients. Due to the nature of the digital and virtual services we provide, we have a strict return and refund policy in place. By using our services, you agree to the terms outlined in this policy.
1. No Refunds
Due to the nature of our digital products and services, we are unable to offer refunds once a payment has been processed. All services, including pre-packaged and customized email marketing plans, are non-refundable.
2. 100% Satisfaction Guarantee
We are committed to providing our clients with the highest level of service and satisfaction. To ensure you are happy with the final results, we offer a 100% Satisfaction Guarantee, which includes:
- Unlimited Revisions: If you are not satisfied with the initial work, we will work with you to make revisions and ensure the final service meets your expectations. We are dedicated to achieving your desired outcome.
- Collaboration & Communication: Our team will maintain open communication with you throughout the process to understand your needs and preferences clearly. We encourage you to provide feedback during the development stages to avoid any issues with the final deliverables.
3. Service Cancellation
You may cancel your plan or service before your next billing cycle. However, once a service has been rendered or payment has been processed for the current billing cycle, it is considered a final purchase. Cancellations must be made before the next billing cycle begins to avoid any further charges.
4. Refund Exceptions
While we do not provide refunds, we understand that there may be exceptional circumstances. In the event that we are unable to deliver the service as promised or there is a technical issue on our end, we will work with you to find a solution, including offering credits towards future services or resolving the issue to your satisfaction.
5. Billing Disputes
If you have any concerns regarding charges made to your account, please contact us immediately at support@emailmarketingbuzz.com. We will investigate your issue and, where appropriate, attempt to resolve the dispute. Please note that you must notify us of any billing issues within 30 days of the charge to ensure we can address your concerns.
6. Modifications to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly. By continuing to use our services after any changes to the policy are posted, you agree to the updated terms.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us:
- General Queries: hi@emailmarketingbuzz.com
- Support: support@emailmarketingbuzz.com
